FAQ - Frequently Asked Questions
Find answers to the most common questions about Nexus Market. Learn about account security, escrow system, payment methods, and more. Updated January 2026.
Account & Security
Essential information about creating and securing your Nexus Market account.
How do I create an account?
Visit Nexus Market through a verified .onion link using Tor Browser. Click "Register" and create a unique username and strong password (20+ characters recommended). Enable 2FA immediately after registration.
What is 2FA and is it required?
Two-Factor Authentication (2FA) provides an extra layer of security. It's mandatory for vendors and strongly recommended for all buyers. You can use PGP-based 2FA for maximum security.
Do I need PGP encryption?
Yes, PGP encryption is required for secure communication on Nexus Market. All vendors must use PGP, and buyers are strongly encouraged to set up PGP for encrypted messaging. Learn more in our Security Guide.
How can I verify I'm on the real Nexus?
Always use links from this official resource. Check the PGP-signed canary message on the login page. All official announcements are signed with the admin's PGP key.
Escrow & Transactions
How the escrow system protects your transactions.
How does escrow work?
Funds are held securely by Nexus Market until you confirm delivery. For physical products, escrow periods range from 7 to 21 days. Digital products are delivered instantly with no escrow period.
What if I have a dispute?
You have a 3-day grace period after escrow expiration to open a dispute. Dispute resolution typically takes 3-7 days. Both parties can present evidence, and moderators make fair decisions.
Are there any market fees?
Deposits are free (0% fee). Withdrawals have a 1% fee and are processed within approximately 1 hour. Market fees only apply if a buyer cancels an order.
Can I cancel an order?
Yes, but cancellations may incur a market fee. Contact the vendor first to resolve any issues before cancelling. False orders and reviews are penalized by strict platform policies.
Payments & Cryptocurrency
Everything about supported payment methods. See our complete Payment Methods Guide.
Which cryptocurrencies are accepted?
Nexus Market accepts Bitcoin (BTC), Monero (XMR), Litecoin (LTC), and Zcash (ZEC). Monero is recommended for enhanced privacy.
Why is Monero recommended?
Monero (XMR) offers superior privacy features with untraceable transactions. Seasoned darknet users prefer Monero for its advanced anonymity compared to Bitcoin.
How long do deposits take?
Deposit times depend on network confirmations. Bitcoin typically requires 2-3 confirmations, while Monero and Litecoin are usually faster. Most deposits are credited within 30 minutes.
How do withdrawals work?
Withdrawals have a 1% fee and are generally processed within 1 hour. Ensure your wallet address is correct before confirming - transactions cannot be reversed.
Access & Troubleshooting
Common access issues and solutions. See our complete Access Guide.
Why can't I access the site?
Ensure you're using Tor Browser from torproject.org. If one mirror is down, try another from our verified links. Nexus provides private mirrors for reliability.
The site loads slowly. Is this normal?
Yes, .onion sites typically take 10-30 seconds to load due to Tor's privacy-preserving routing. Be patient and avoid refreshing repeatedly.
Is there customer support?
Yes, Nexus Market offers 24/7 customer support through the platform. Never trust external support channels - all official support is on-platform only.
How do I become a vendor?
Vendors must meet specific criteria and pass a thorough vetting process. Apply through the marketplace after creating an account. Vendor requirements ensure quality and security for all users.
Still Have Questions?
Check our Security Guide for advanced security tips, Access Guide for step-by-step instructions, or Payment Methods for detailed cryptocurrency information. For platform-specific support, contact support through Nexus Market directly.